Returns

Refunds will be available for up to 30 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please email returns@btwisted.com in the subject field please include “return request”. In the body of the email, please indicate the reason for your return. If your return is in any way a result of an error by btwisted, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning. You may also request a Return Merchandise Authorization (RMA) by calling 1-727-532-2525, a customer care representative will gladly assist you.

If the return is not the result of an error by btwisted, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 30-day returns period has expired.

Issuance of Credit:

If you purchased by credit card or Paypal, your account will be credited for the full applicable amount within 7 business days of receipt of the returned merchandise. If you are interested in exchanging one product for another, you will need to return the unwanted item and submit a completely new order (either online or by phone) for the product you would like to purchase.

Important Notes and Restrictions:

Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.

btwisted is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a btwisted Returns Center.

No refunds or returns on custom orders.

No refunds or returns on gift certificates.

Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition in which it was received.

As a safeguard against potential abuse, btwisted reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

Please note that gift box charges are not refundable.need returns

Contact

Dan Johnson
dan@btwisted.com
727-555-1212